Frequently Asked Questions

Frequently Asked Questions

What type of payments do you accept?
We accept Visa, MasterCard, American Express, and Discover Card.
Will you ship to other countries?
No, due to rising shipping cost and delivery problems, we will no longer be able to ship outside of the U.S.A. Sorry, this means no shipping to US Territories, Military APO's/FPO's, Canada or International residents.
GROUND SHIPPING: Continental U.S. (48 States) A minimum of $7.95 or 13% to 15% of order total depending on shipping location, size and weight. Normal delivery time is 8-12 business days. *Items marked as "May require additional freight charge", require special packing and handling. If the shipping is over 15%, we will let you know "before" we process the order.
ALASKA & HAWAII: Minimum of $15.95 or about 65% of total. Delivery time 5-7 business days.
INTERNATIONAL SHIPPING: No International shipping is provided at this time. This includes US territories as well as US military APOs/FPOs.
RUSH SHIPPING: Minimum of $24.95 or about 90% of total. Delivery time 1-3 business days after order is processed.
Can I have my order shipped COD?
At this time, we do not offer cash on delivery (COD) shipping. All orders must be paid in full before they are shipped. Furthermore, our wholesaler does not accept COD returns.
How long will it take to receive my order?
We try our hardest to process and ship all orders within 1-2 business days after payment is received. Most orders are shipped via UPS ground and estimated time for delivery is 5-10 business days, unless an alternate shipping method is specified. If an alternate method is chosen, delivery time will depend upon the type of shipping service you've specified and your location. (Specialty and custom orders are handled differently than regular merchandise and can take up to 3-6 weeks to fill before shipping.)
What is your Sales Tax Policy?
In the states that we have presence, we are required to charge the appropriate sales tax. Since we ship from the most efficient locations from across the country, there is a small chance that you may be charged sales tax due to local or state laws.
What is your Out of Stock Policy?
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we will subtract it from you order or refund if requested. We WILL place backorders and will let you know an approximate date the item is expected back in stock and ship at that time. Most items ship within 2 weeks.
Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will hold you order until stock is available and ship at that time. Be sure to give us your current email address and phone number.
What is your order Cancellation Policy?
Once an order is placed on our website, it goes directly to the warehouse for fulfillment. Therefore, once an order is placed, it can not be cancelled. You will be able to return the items for a refund minus shipping charges. Please email contactus@fountainsforyourohme.com to let us know you will be returning the unopened boxes/items for a refund.
What is your policy on Substitutions?
We reserve the right to update model designs or substitute models or colors whenever these changes represent an equal or better value for our customers. Items illustrated are actual photos of the products available at that time. An updated version may be substituted at a later date. Products depicted on packaging may vary slightly due to updating or because the manufacturer packages several models of a product in one style box. Size information is located in the product description. Although our staff works diligently to ensure the accuracy of descriptions, sizes, and prices, we reserve the right to correct typographical or programming errors. *Replacement is subject to item availability. If an exact replacement is not available, replacement will be a comparable item of at least equal value if not higher. Prices are subject to change at any time without notice.
What is your Return Policy?
TEN DAY RETURN POLICY: Should any item not meet your expectations, you may return it to the address on the packing slip within 10 days of receipt for a prompt exchange or refund.* Refund is minus shipping charges as this is considered a used service. At our sole discretion, we may apply a 20% restocking fee on any item returned for a refund. Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer for replacements. (Items returned after 10 days will be charged a 30% restocking fee)
BROKEN OR DEFECTIVE ITMES: Please contact within 3 business days of receipt and we will give you special instructions for getting your replacement(s).
How long will it take to get my refund?
Refunds are processed within 5 business days after the return has been received and processed by our shipping/returns department.* Please note that it may take a few additional days for "your" bank to post the refund to "your" account.
*To avoid delays in processing your refund, please be sure you have followed our Return Policy instructions carefully.
What happens if the shipping carrier returns my order to the warehouse before delivering it to me?
Avoid Return Packages - In the event a package is returned to our warehouse, due to refusal, not available after 3rd attempt or buyer providing the wrong address, buyer will be responsible for all shipping charges incurred in addition to a 35% restocking fee.
To help avoid returns, please make sure you have given us your correct address and phone number so you may be contacted if there is a problem delivering your package.
What are Chargebacks/Charge Backs?
A chargeback is a refund that is forced by a cardholder's credit card company or bank. A chargeback is the direct result of a cardholder reporting a problem to their credit card company or bank.
We work hard to solve any problems which may arise. If customer disputes justified charges without consulting our wholesale to resolve the dispute, FountainsForYourHome.com has the right to charge the customer a $75.00 administration fee and immediately suspend customers buying privileges.
NSF and Other Fees?
In addition FountainsForYourHome.com charges a $25.00 fee for all NSF items that are returned to the company. In compliance with the Collections Department of our wholesaler also charges $10.00 per paper invoice that may be requested by the customer and/or outside Collections Agency or Legal Representative.

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